We have a comprehensive approach to ensuring you experience a high performing ICT network anywhere, anytime, all the time. M3 = Monitor, Maintain, Manage is our offering that applies to both on-site and off-site servicing.
We propose that if M3 suits the operational requirements of your operation, we will recommend a monitoring programme which contains triggers and an alerting system that will be implemented to provide full visibility of core service faults. Monitoring will remove the guess work to most issues and provides effective tooling to combat inefficient handling of system issues. This will be a combination of machine and human based monitoring.
Our helpdesk will pro-actively maintain all the core networking systems against scheduled or event related triggers e.g. security patches, firmware updates, warranty coordination, end-of-life pre-emptive alerts etc. This provides seamless network management, manages performance, mitigates security vulnerabilities and optimises user experiences.
This proactive management service incorporates helpdesk diagnostics, asset management along with executive level consultation. It will assist in providing a predictable TCO with reduced risks and to help ensure that technology procured is for the right reasons. Our planning, reporting and documentation processes will provide transparent visibility so all invested stakeholders can measure and modify network services accordingly.